Effective: 7 September 2026 (until withdrawn or amended) · Version: 1.0
1.1. These General Terms and Conditions (hereinafter: GTC) set out the conditions for using the MyGuide Live digital tour-guiding platform (hereinafter: Platform) as a business user — as a tour guide, tour leader, travel agency or other organisation.
1.2. Service Provider details:
| Item | Detail |
|---|---|
| Company name | IGuide Production Kft. |
| Registered seat | 2013 Pomáz, Horváth u. 4., Hungary |
| Company registration number | 13 09 194493 |
| Registering court | Company Court of the Budapest Environs Regional Court |
| Tax number | 26385792-2-13 |
| EU VAT number | HU26385792 |
| Representative | Gálosné Frey Mónika |
| ig@i-guide.hu | |
| Website | myguidelive.com |
1.3. This GTC governs the legal relationship between the Service Provider and the business user. Tourists and Listeners are governed by a separate document, the MyGuide Live – General Terms and Conditions for Tourists and Listeners.
1.4. Under Regulation (EU) 2019/1150 of the European Parliament and of the Council (hereinafter: P2B Regulation), the Platform qualifies as an online intermediation service. This GTC has been drawn up to meet the requirements set out in Articles 3–9 of the P2B Regulation.
1.5. The language of this GTC is Hungarian. In the case of a version in another language, the Hungarian-language text prevails.
Guide: the business, sole trader or other business user that has registered on the Platform and offers a tour-guiding or tour-leading service through it, or uses the Whisper feature.
Organisation: a travel agency or other organisation that coordinates the work of several Guides on the Platform and buys Credits in its own name.
Partner: the Guide and the Organisation together.
Credit: the settlement unit needed to use the Whisper feature. One Credit entitles one Listener to take part in one Tour.
Whisper: the Platform's live audio streaming feature.
Explorer: the Platform's marketplace feature, on which the Partner can advertise their services and Tourists can book them.
Tour: the tour-guiding or tour-leading service provided by the Partner.
Booking: the service contract concluded between the Tourist and the Partner through the intermediation of the Platform.
Commission: the fee due to the Service Provider for a Booking concluded through the intermediation of Explorer.
3.1. This GTC takes effect between the parties upon the Partner's registration and is concluded for an indefinite period.
3.2. The Service Provider makes this GTC available on the Platform throughout the entire duration of the contractual relationship, in an easily accessible manner and in a downloadable format.
3.3. Amendment procedure (Article 3 P2B Regulation). The Service Provider is entitled to amend this GTC unilaterally. The Service Provider notifies the Partner of a proposed amendment on a durable medium — by email — and the amendment takes effect at least 15 days after notification. If the amendment requires technical or business adjustments on the Partner's part, the Service Provider provides a longer, reasonable period.
3.4. The 15-day period does not apply where
3.5. The Partner is entitled to terminate the contract with immediate effect at any time before the 15-day period expires. The termination takes effect upon notification.
3.6. If, after notification of the amendment, the Partner publishes a new product or service on the Platform, this is deemed to be acceptance of the amendment.
3.7. The amendment cannot be applied retroactively, unless the Service Provider is required to do so by law, or unless the retroactive effect is beneficial to the Partner.
4.1. Registration on the Platform is open to any lawfully operating business or sole trader that is entitled to provide a tour-guiding or tour-leading service under the law of the place of its activity.
4.2. During registration, the Partner must provide:
4.3. The Partner warrants the truth and currency of the data provided. The Partner must update any change in the data on the Platform without delay.
4.4. The Service Provider is entitled but not obliged to check the data provided. The Service Provider is entitled to reject a registration where justified; it informs the Partner of the reason for the rejection.
4.5. The Partner must fill in their profile truthfully. The descriptions, photographs and prices published in the profile must correspond to the service actually provided. Publishing misleading or untrue content, or content presenting another Partner's service, is prohibited.
4.6. The Partner must independently fulfil all legal obligations relating to its own activity — in particular its tax, accounting, social-security, licensing and consumer-protection obligations. The Service Provider is not liable for the fulfilment of these obligations.
5.1. The service contract formed through the Platform is formed between the Tourist and the Partner. The Service Provider is not a party to this contract but acts as an intermediary.
5.2. The Partner is solely responsible for the quality, content, safety and lawfulness of the service it provides, and for all consumer-protection obligations towards the Tourist.
5.3. The Partner must provide the Tourist with accurate, complete and non-misleading information about its service, including what the price does and does not include (entrance ticket, transport, meals).
5.4. The Partner must maintain appropriate liability insurance for its own activity where this is required by law or justified by the risk of the service it provides.
6.1. Only a standalone tour-guiding or tour-leading service, or a tourism service directly related to it, may be advertised on the Platform.
6.2. The Partner is not entitled to sell a travel package or a linked travel arrangement on the Platform, or to facilitate its use, within the meaning of Government Decree 472/2017 (XII. 28.) on contracts for travel services. Accordingly, it is prohibited to publish on the Platform an offer that, in addition to the tour-guiding service, also includes passenger transport, accommodation, car rental or another travel service, at a single price.
6.3. A breach of this point constitutes a serious breach of contract and entitles the Service Provider to take immediate action under section 13. The Partner is solely liable for all regulatory, compensation and other consequences arising from the breach, and must fully indemnify the Service Provider in this respect.
6.4. If the Partner wishes to carry out travel-organising or travel-agency activity, it must notify this in accordance with the applicable legislation and hold the required financial security; this activity must, however, be carried out outside the Platform.
7.1.1. Using the Whisper feature requires Credit. One Credit entitles one Listener to take part in one Tour. A Credit is used when the Listener joins.
7.1.2. A Credit is not funds, electronic money or a means of payment; it entitles the holder only to use the Service Provider's own service.
7.1.3. A Credit does not lapse and does not expire. The Service Provider does not limit the validity of a Credit in time.
7.1.4. A Credit cannot be transferred to a third party, cannot be sold and — except in the case set out in point 7.5 — cannot be converted into money.
7.2.1. Credits can be bought on the Platform, in packages. The current packages and prices are available in the Platform's price list. Prices are in euros and — unless otherwise indicated — include value added tax.
7.2.2. The order becomes final by pressing the button labelled "Order with an obligation to pay". Before the button is pressed, the Platform summarises the order details, and the Partner can correct data-entry errors.
7.2.3. Payment is made through the payment service of Stripe Payments Europe, Ltd. The Service Provider does not have access to and does not store bank card data.
7.2.4. The Service Provider issues an electronic invoice for the order, sent to the Partner's registered email address. The Partner consents to receiving the electronic invoice.
7.2.5. The Credit is credited to the Partner's balance without delay after the payment is successfully completed.
7.3.1. The Service Provider uses Credits in the chronological order of purchase (on a FIFO basis): every use first draws on the earliest purchased, not-yet-used Credit package.
7.3.2. The Partner can track their balance, purchases and uses item by item on the Platform interface.
7.4.1. After registration, the Service Provider provides the Partner with 20 free, locked Credits. The bonus credit becomes usable once the Partner has bought Credits for consideration in a number at least equal to the amount of the bonus credit. Once unlocked, the bonus credit is added to the balance. In all other respects, the same rules apply to the use of free Credit as to purchased Credit.
7.4.2. The Service Provider may provide further bonus credit under a referral programme. The value of Credit received free of charge is not refundable, because the Partner has provided no consideration for it. If the Partner obtains a refund of the purchase that triggered the unlocking of the bonus within the deadline under point 7.5, and the number of paid credits thereby falls below the amount of the bonus, the Service Provider withdraws the unused bonus credit.
8.1. To use the Explorer feature, the Partner must create its Stripe Connect Express account and complete the identification (KYC) procedure. Stripe's terms and privacy notice apply directly to the legal relationship between the Partner and Stripe.
8.2. The fee paid by the Tourist is handled by Stripe. The Service Provider deducts the Commission from the fee, and the remaining amount goes to the Partner's Stripe Connect account.
8.3. The rate of the Commission is 5% of the gross value of the Booking. The Commission is the consideration for the Service Provider's intermediation service and falls due when the Booking is performed. The Service Provider issues an invoice to the Partner for the Commission.
8.4. The payout is made in accordance with the settlement schedule set by Stripe, after the Booking is performed. The Service Provider is not liable for the timing of the payout or for the bank processing time.
8.5. The Service Provider is entitled to withhold the payout where
The Service Provider informs the Partner without delay of the reason for and the expected duration of the withholding.
8.6. The Partner must independently fulfil its tax and contribution obligations on its income and must issue an invoice or receipt to the Tourist where required by law.
9.1. The Tourist may cancel the Booking free of charge up to 3 hours before the meeting time. In that case the Partner is not entitled to a fee, and the Service Provider does not claim a Commission either.
9.2. In the case of the Tourist's cancellation within 3 hours or the Tourist's no-show, the fee is due to the Partner, less the Commission.
9.3. If the Tour fails to take place for a reason within the Partner's control, the Tourist is entitled to a refund of the full amount. In such a case the Partner is not entitled to a fee and must compensate the Service Provider for any chargeback costs.
9.4. Repeated failure of Bookings for a reason within the Partner's control constitutes a breach of contract and may result in a measure under section 13.
9.5. In the case of a chargeback, the Service Provider is entitled to enforce the amount already paid out against the Partner, or to set it off against the Partner's future payouts.
10.1. The Service Provider compiles the results list shown on the Explorer interface on the basis of the following main parameters, in decreasing order of weight:
| Order | Parameter | Explanation |
|---|---|---|
| 1. | Match with the search criteria | Location, date, language, theme, headcount |
| 2. | Availability | Whether the Partner can be booked for the searched date |
| 3. | Geographical distance | Distance from the searched location |
| 4. | Rating | Average score and the number of reviews |
| 5. | Profile quality | Completeness of the profile, presence of photographs, currency |
| 6. | Reliability | Confirmation and performance rate of past bookings |
10.2. The Service Provider currently does not offer any option whereby the Partner can obtain a better ranking position in return for direct or indirect consideration.
10.3. If the Service Provider introduces paid promotion in the future, it will
11.1. The Service Provider does not offer its own tour-guiding service on the Platform and has no affiliated undertaking present on the Platform as a Partner.
11.2. The Service Provider treats Partners equally as regards the use of the Platform, ranking, access to data and payment conditions. Differentiated treatment may be applied only on the basis of objective, previously disclosed criteria (for example different subscription or package levels), and the Service Provider publishes this on the Platform.
12.1. On the Platform interface, the Partner has access to the following data concerning it:
12.2. The Service Provider does not give the Partner access to the data of other Partners or to aggregated business data on the Platform as a whole.
12.3. The Service Provider may use aggregated and anonymised statistical data arising in the course of operating the Platform to develop the Service and for business purposes.
12.4. The Partner may use the Tourists' personal data solely for the purpose of performing the Booking. It is prohibited to use this data for marketing purposes, to promote another service or to disclose it to a third party, unless the Tourist has given separate, express consent to the Partner for this. The Partner qualifies as an independent controller with regard to this data and must comply with the provisions of the GDPR.
13.1. The Service Provider is entitled to restrict, suspend or terminate the Partner's service where the Partner
13.2. In the case of restriction or suspension, the Service Provider notifies the Partner on the day the restriction or suspension takes effect, on a durable medium, with a statement of reasons. The statement of reasons contains the specific factual basis of the decision, the GTC provision or legal provision referred to, and the available means of redress.
13.3. In the case of termination, the Service Provider notifies the Partner at least 30 days before the termination takes effect, on a durable medium, with a statement of reasons. Within this period, the Partner is entitled to clarify the situation and to remedy the conduct complained of.
13.4. The 30-day period does not apply where
13.5. The Service Provider is required to give a statement of reasons even where, under point 13.4, the prior notice period does not apply.
13.6. Termination does not affect obligations arising from Bookings already confirmed. The Partner's unused Credit — if the termination was not due to a serious breach of contract by the Partner — may be refunded where the conditions under point 7.5 are met.
13.7. Redress. The Partner may lodge an objection against the decision at ig@i-guide.hu. The Service Provider examines the objection on the merits and gives a reasoned reply within 15 days.
14.1. Under Article 11(5) and Article 12(4) of the P2B Regulation, the Service Provider — as a provider qualifying as a small enterprise — is exempt from the obligation to operate an internal complaint-handling system and to identify mediators.
14.2. Nevertheless, the Service Provider receives Partners' complaints at ig@i-guide.hu, examines them on the merits, and replies in writing, with reasons, within 30 days of receipt.
14.3. The Service Provider is willing to settle disputes with the involvement of a mediator where the parties so agree. Unless otherwise agreed, the parties bear the costs of mediation equally.
14.4. Under Article 14 of the P2B Regulation, certain organisations and associations may bring an action before a court to bring an end to an infringement of the Regulation.
14.5. The Partner is entitled to enforce its claim through the courts at any time.
15.1. In respect of content uploaded by the Partner (text description, photograph, video, logo — together: Content), copyright and other rights belong to the Partner.
15.2. By uploading, the Partner grants the Service Provider a non-exclusive, royalty-free, non-territorially-limited, non-transferable licence covering
for the duration of the Partner's profile.
15.3. For the use of the Content for marketing or advertising purposes — in particular for displaying the Partner's photograph on the Platform's home page, in an advertisement, on social media or in press material — the Service Provider requests separate, express consent that can be withdrawn at any time, without reasons. Refusing this consent may not entail any disadvantage for the Partner.
15.4. After deletion of the profile or withdrawal of consent, the Service Provider removes the Content within a reasonable time, and no later than 30 days. This does not affect offline material already produced and distributed, or copies stored in backups, which are deleted in accordance with the backup cycle.
15.5. The Partner warrants that the uploaded Content does not infringe any third-party right. If a third party enforces a claim against the Service Provider in this respect, the Partner must fully indemnify the Service Provider, including the costs of legal representation and regulatory proceedings.
15.6. The Platform, its source code, database, graphic design, trademarks and the "MyGuide Live" designation are the intellectual property of the Service Provider. The Partner receives a non-exclusive, non-transferable licence to the extent necessary for the intended use of the Platform. Reverse engineering, copying, creating a derivative work of the Platform, or reselling the service, is prohibited.
16.1. The Service Provider strives for continuous availability of the Platform of at least 99% on an annual basis. The Service Provider does not guarantee uninterrupted and error-free operation.
16.2. The Service Provider is entitled to suspend the Platform for maintenance; where possible, it gives advance notice of planned maintenance.
16.3. The Service Provider is entitled to develop and modify the features of the Platform, to discontinue certain features or to make them subject to a fee. The Service Provider gives notice of a modification that materially affects the Partner's use of the Service with the 15-day deadline under point 3.3.
16.4. The Service Provider is entitled to discontinue the operation of the Platform. In that case it notifies Partners at least 60 days in advance, refunds the value of unused, paid Credits, and assists in settling Bookings in progress.
17.1. In the course of operating the Platform, the Service Provider is liable for damage caused by breach of contract under the rules of the Civil Code.
17.2. Within the limits of Section 6:152 of the Civil Code, the parties agree that the Service Provider is not liable for lost profit, lost financial advantage, damage arising from harm to business reputation and other consequential damage.
17.3. The upper limit of the Service Provider's liability for damage caused by breach of contract — except in the case of a breach of contract caused intentionally or harming human life, physical integrity or health — is the total of the fees paid to the Service Provider by the Partner in the 12 months preceding the occurrence of the damage.
17.4. The Service Provider is not liable for damage resulting from an outage, fault or discontinuation of a third-party service (Stripe, LiveKit, Supabase, Vercel, Számlázz.hu).
17.5. The Partner must fully indemnify the Service Provider against any claim that a third party — in particular a Tourist, an authority or a rights holder — enforces against the Service Provider in connection with the Partner's activity, service or Content.
18.1. The parties must keep confidential any business secret that comes to their knowledge during the contractual relationship and may not disclose it to any third party.
18.2. The Service Provider processes the personal data of the Partner's representative and contact person in accordance with the Privacy Notice available on the Platform.
18.3. With regard to the personal data of Tourists, the Service Provider and the Partner each qualify as an independent controller in respect of their own processing activity. Both parties must comply with the provisions of the GDPR and inform the Tourist about their own processing.
18.4. In the event of a data breach, the parties inform each other without delay, and no later than within 24 hours, and cooperate in mitigating the consequences.
19.1. Neither party is liable for a failure or delay in performing the contract if it was caused by an unforeseeable and unavoidable circumstance outside its control, the prevention of which could not be expected of it.
19.2. In the case of force majeure, the deadline for performance is extended by the duration of the circumstance. If the force majeure situation persists for more than 30 days, either party is entitled to terminate the contract with immediate effect.
19.3. In the case of failure due to force majeure, the amount already paid that is not covered by consideration must be refunded.
20.1. In the case of late payment, the Service Provider is entitled to default interest under Section 6:155 of the Civil Code, at a rate equal to the central bank base rate in force on the first day of the calendar half-year affected by the delay, increased by eight percentage points.
20.2. The Service Provider is also entitled to a recovery cost flat rate equal to EUR 40, determined in forints, under Act IX of 2016 on the recovery cost flat rate.
20.3. In the case of a delay, the Service Provider is entitled to restrict the Partner's access to the Platform, with the statement of reasons under point 13.2.
21.1. This GTC and the legal relationship between the parties are governed by Hungarian law.
21.2. The parties primarily seek to settle their disputes by negotiation. Failing that, the parties — depending on jurisdiction — stipulate the exclusive competence of the court competent for the Service Provider's registered seat.
21.3. The Partner may not transfer its rights and obligations arising from this contract without the Service Provider's prior written consent.
21.4. The Service Provider is entitled to transfer its rights and obligations arising from this contract to a third party. The Service Provider notifies the Partner of the transfer at least 30 days in advance; in that case the Partner is entitled to terminate the contract free of charge.
21.5. The primary channel of communication between the parties is the Partner's registered email address and the Platform interface. The Partner must keep its email address up to date.
21.6. If any provision of this GTC proves to be invalid, this does not affect the validity of the other provisions.
21.7. The Service Provider has not subjected itself to any code of conduct.
7.4.3. Registering again for the purpose of repeatedly obtaining free Credit is prohibited and may result in termination of the account.
7.5.1. At the Partner's request, the Service Provider refunds the value of unused Credits within 14 days of purchase, at the unit price actually paid by the Partner.
7.5.2. In the case of a partly used package, the refund is based on the product of the number of unused Credits and the actual unit price of the package. The unit price is the quotient of the gross purchase price of the package and the number of Credits included in the package.
7.5.3. The refund does not apply to free Credit under point 7.4.
7.5.4. The refund is made using the payment method that the Partner used for the original transaction. The Service Provider initiates the refund within 14 days of acceptance of the request.
7.5.5. After the 14-day deadline, the value of a Credit is not refundable; the Credit, however, remains usable without any time limit.
The Service Provider provides more favourable conditions in this point 7.5 than the statutory minimum. A business user has no statutory right of withdrawal.
10.4. The Service Provider is not required to disclose details of the ranking algorithm whose disclosure would enable consumers to be deceived or the system to be manipulated.